Shipping Information

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Shipping Rates & Information


Domestic/USA
U.S.P.S. First-Class Mail Free for orders over $89.00 1-5 Business Days
Base Rate: $6.95 P.O. Box, APO/FPO, Alaska, Hawaii, Puerto Rico, Guam are allowed. Saturday delivery offered.
Adtl. Unit: $1.15
U.S.P.S. Priority Mail Base Rate: $7.95 P.O. Box, APO/FPO, Alaska, Hawaii, Puerto Rico, Guam are allowed. Saturday delivery offered. 1-3 Business Days
Adtl. Unit: $0.95
FedEx Ground Base Rate: $9.95 48 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery. 1-5 Business Days
Adtl. Unit: $1.95
FedEX Express Saver Base Rate: $15.95 48 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery. 3 Business Days
Adtl. Unit: $3.95
FedEx 2nd-Day Base Rate: $19.95 48 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery. 2 Business Days
Adtl. Unit: $4.30
U.S.P.S. Priority Express Mail Base Rate: $29.95 P.O. Box, APO/FPO, Alaska, Hawaii, Puerto Rico, Guam are allowed. Saturday delivery offered. 1-2 Business Days
Adtl. Unit: $4.95
FedEx Next-Day Base Rate: $32.00 48 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery. 1 Business Day
Adtl. Unit: $6.80
Canada
Canada - U.S.P.S. First-Class Mail Base Rate: $14.95 Signature is required for delivery. Custom Tax's/Duties are not included. 15-30 Business Days
Adtl. Unit: $2.95
Canada - U.S.P.S. Priority Mail Base Rate: $29.95 Signature is required for delivery. Custom Tax's/Duties are not included. 6-10 Business Days
Adtl. Unit: $2.95
Canada - U.S.P.S. Priority Mail Express Base Rate: $39.95 Signature is required for delivery. Custom Tax's/Duties are not included. 3-5 Business Days
Adtl. Unit: $3.95
International
International - U.S.P.S. Priority Mail Base Rate: $39.95 Signature is required for delivery. Custom Tax's/Duties are not included. 6-10 Business Days
Adtl. Unit: $8.45
International - U.S.P.S. Priority Express Mail Base Rate: $49.95 Signature is required for delivery. Custom Tax's/Duties are not included. 3-5 Business Days
Adtl. Unit: $4.95

Service Information:

  • The Base Rate is for the first two units. The calculated shipping total for your order will be shown during checkout. Rates shown on this page are subject to change at any time without notice.
  • All packages are shipped insured and trackable. A tracking number will be provided via email once an order is shipped. A signature may be required for certain (larger) orders upon delivery.
  • Shipments to P.O. Boxes, Military addresses, Alaska, Hawaii, Puerto Rico, Guam, or other non-consecutive states must use a U.S.P.S. (Domestic/USA) shipping method.
  • We are not responsible for any custom duties/taxes for international shipments.
  • Shipments are delivered Monday-Friday unless otherwise stated. For holiday schedules, please contact the respective shipping courier for their days of operation.
  • Domestic orders may have multiple shipments in one order but will only be charged one time. Additional shipments may not be shipped the same method as originally selected.

Shipping Couriers:

The shipping couriers may be contacted directly in case further information about their services and delivery dates are needed:

Shipping USPS & FedEx

USPS: http://www.usps.com (Toll Free US: 1-800-ASK-USPS)
FedEx: http://www.fedex.com (Toll Free US: 1-800-GO-FEDEX)

View the Shipping FAQ section for common questions about shipping.


Order Processing

Service Information

  • A processing time is required for orders before they are shipped, please view the processing times table for details.
  • Orders placed before 12PM EST will begin processing the same business day. Otherwise orders will begin processing the following business day. Business days exclude weekends and major USA holidays.
  • Certain items must be ordered or drop-shipped from the manufacturer. Therefore, the availability of a product is subject to change at anytime. We will keep you informed of any unexpected delays (Back-Orders) or unavailability via email. The availability of most products may be confirmed before you place an order by contacting customer service.
  • In certain cases, an item may be on back-order (temporarily unavailable), and will be filled on a first-come-first-serve basis. You will be notified via email with the estimated date of shipment. The back-order dates provided are only estimates, and are subject to change at any time.
  • In some circumstances where certain critical information is needed but was not provided, your order will be placed on hold for future processing. You may be contacted either by phone or email regarding the hold to help resolve the issue. Orders on hold are not be considered processing.
  • Automatic email notifications are sent once the order has been placed, shipped (with a tracking number), placed on hold and/or back-order. Real-time order status may also be found online.
View the Order Status FAQ section for common questions/answers about order processing.

Processing Times

Product Types
Frames Only1-5 Business Days
Frames + Lenses1-5 Business Days
  • Add 1 business day for Color Tinting
  • Add 2 business days for Drilling & Mounting
  • Add 3 business days for Zeiss® Coatings
  • Add 3 business days for Progressive/Bi-focal lenses
Contact Lenses1-5 Business Days
Accessories1-3 Business Days

The following brands may require a processing time of around 12 business days: