Prescriptions Help & Frequently Asked Questions

Prescription Types

Eyeglass prescriptions cannot be used for ordering contact lenses, or vice-versa.

There are two types of ophthalmic prescriptions based on the type of medical device (Eyeglasses or Contact Lenses) being ordered. All vision prescriptions generally offer the same type of vision corrections. The following prescription types are accepted for prescription orders.

Eyeglass Prescription

Note: OTC Readers do not require a verified eyeglass prescription.

A prescription lens strength for correction is prescribed for prescription lenses. The actual frame and lens option is generally selected by the wearer according to their preference and liking.

How to Read an Eyeglass Prescription

Contact Lens Prescription

A lens strength, along with the brand, wear duration, size, and curve of the contact lens is prescribed for contact lenses. Contact lens prescriptions are more complex than eyeglass prescriptions due to the fact the device (contact lens) comes in physical contact with the eyeball. A valid contact lens prescription is required even when ordering non-prescription contact lenses.

How to Read a Contact Lens Prescription

Vision Correction Types

All vision correction types are currently supported including all custom or advanced fields & properties.

Plano - Non-Prescription
Single Vision - Standard Distance, Intermediate, or Near
Multifocal - Progressives (PAL), Bifocal, or Trifocal
Readers - Over-the-counter Readers

Supported Ranges & Parameters

All advanced fields & parameters are supported and automatically applied to the order upon verification of the prescription to ensure accuracy. Any additional charges or fees require customer confirmation before fulfillment.

Parameter Details
	Prism	The additional fee for the prism is $10 per diopter. Fraction diopters are billed as full diopters.
	Seg Height	A custom Seg Height may be provided (in the comments section during checkout) for multifocal lens order as long as the measurement is intended for the same glasses model and size. Otherwise, the in-house formula is used by default based on the frame size.
	High Powers	All prescription powers (up to `+20.00`) are supported. Additional costs may be required based on lens type and material.
	High Astigmatism	All astigmatism powers (up to `+10.00`) are supported. Additional costs may be required based on lens type and material.
	Slab On/Off	Balanced lenses are supported at no extra cost.

Vision Glossary

How to Provide a Prescription

A prescription may be provided for verification for an existing order using either of the following methods:

The Go-Optic order number must be included with the copy of the prescription.

Prescriptions@Go-Optic.com

Email / SMS as an attachment

Fax

Toll-Free: 1.888.579.1155

Local.: 1.302.385.0405

Phone

Provide Patient/Doctor Details

We'll call to get it

Upload & Submit Prescription

Submit Instructions:

Emailed or Faxed prescriptions must include:
- Go-Optic order number
- Patients name
- Prescription date
- Doctor's signature
- Accepted file types: JPG/JPEG, GIF, PNG, TIF, BMP, PDF
Phone verification information may be provided in the order or to the order department via a New Support Ticket
- Patient name
- Patient Date of Birth
- Doctor's office phone/fax number
- Date of prescription

Verification Information:

Prescriptions submitted after 12 PM EST will be reviewed the following business day (Monday-Friday excluding major holidays).
Phone verifications may experience an additional 1-2 business day delay based on the availability of the doctor's office. Authorization by the patient may be required by the doctor's office to release prescription information.
A notification email is sent when the prescription has been reviewed and verified along with any issues which may require further attention from the customer.
Prescription orders are only processed after the prescription has been verified. Please see the Order Status Definitions or Check the Order Status for further details.
A prescription only needs to be verified once. After a prescription is successfully verified, it is stored on file for future use, and may be referenced to by the customer in future orders.

How to Obtain a Prescription

As per FTC Guidelines, all eye doctors must give patients a copy of their eyeglass prescriptions after completion of an eye exam.

New Prescription

A new prescription for eyeglasses or contact lenses may be obtained by a certified eye doctor or optometrist upon completing an eye exam.

Existing Prescription

A copy of an existing prescription may be obtained by contacting the prescribing eye doctor.

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Prescription Readers

Turn any pair of prescription glasses into readers as if they were from the drugstore without requiring a valid prescription. To order readers without a valid prescription, provide the reading strength during the lens order (during step 3) as shown below.

Additional comments

Expired Prescriptions

Glasses Prescriptions commonly expire in 1-2 years from the date they are issued. The expiration date is usually found written on the prescription. Unfortunately expired prescriptions are not accepted unless prior written approval from the prescribing doctor.

Prescription Changes

Any changes made by the eye doctor is covered under the Lens Accuracy Guarantee for 60 days. Please see the Warranty section for guarantee requests.