Find answers about Shipping and common questions & concerns of GoOptic.com customers related to optical, vision, ordering information and more.
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Current shipping methods, rates, transit times, and service information by territory; Domestic USA, Canada and International (All other countries).
Domestic/USA
U.S.P.S. First-Class Mail
Free for orders over $89.00
1-5 Business Days First 2 Units: $6.95 P.O. Box, APO/FPO, Alaska, Hawaii, Puerto Rico, Guam are allowed. Saturday delivery offered. Additional: $1.15 U.S.P.S. Priority Mail First 2 Units: $7.95 P.O. Box, APO/FPO, Alaska, Hawaii, Puerto Rico, Guam are allowed. Saturday delivery offered.
1-3 Business Days Additional: $0.95 FedEx Ground First 2 Units: $9.95 48 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery.
1-5 Business Days Additional: $1.95 FedEX Express Saver First 2 Units: $15.95 48 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery.
3 Business Days Additional: $3.95 FedEx 2nd-Day First 2 Units: $19.95 48 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery.
2 Business Days Additional: $4.30 U.S.P.S. Priority Express Mail First 2 Units: $29.95 P.O. Box, APO/FPO, Alaska, Hawaii, Puerto Rico, Guam are allowed. Saturday delivery offered.
1-2 Business Days Additional: $4.95 FedEx Next-Day First 2 Units: $32.00 48 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery.
1 Business Day Additional: $6.80
Canada Canada - U.S.P.S. First-Class Mail First 2 Units: $14.95 Signature is required for delivery. Custom Tax's/Duties are not included.
15-30 Business Days Additional: $2.95 Canada - U.S.P.S. Priority Mail First 2 Units: $29.95 Signature is required for delivery. Custom Tax's/Duties are not included.
6-10 Business Days Additional: $2.95 Canada - U.S.P.S. Priority Mail Express First 2 Units: $39.95 Signature is required for delivery. Custom Tax's/Duties are not included.
3-5 Business Days Additional: $3.95
International International - U.S.P.S. Priority Mail First 2 Units: $39.95 Signature is required for delivery. Custom Tax's/Duties are not included.
6-10 Business Days Additional: $8.45 International - U.S.P.S. Priority Express Mail First 2 Units: $49.95 Signature is required for delivery. Custom Tax's/Duties are not included.
3-5 Business Days Additional: $4.95
Transit times are subject to holiday schedule service exceptions by the shipping provider. Please refer to the shipping providers website for details.
COVID-19 NOTICE: Orders shipping to countries recently suspended by the USPS as per the USPS International Service Suspension Notice will be shipped once suspensions have been lifted.
All international packages shipped as D.D.U. "duties and taxes unpaid", and the VAT, duties and/or taxes are not predicted for your particular order. There can sometimes be an extra 1-5 day (estimated) delay due to import. For more information about your country's customs policies, please contact your local customs office or check their website. An invoice is not included inside of the box for international shipments.
We offer easy and affordable flat rate options for deliveries to international locations:
International International - U.S.P.S. Priority Mail First 2 Units: $39.95 Signature is required for delivery. Custom Tax's/Duties are not included.
6-10 Business Days Additional: $8.45 International - U.S.P.S. Priority Express Mail First 2 Units: $49.95 Signature is required for delivery. Custom Tax's/Duties are not included.
3-5 Business Days Additional: $4.95
Canada Canada - U.S.P.S. First-Class Mail First 2 Units: $14.95 Signature is required for delivery. Custom Tax's/Duties are not included.
15-30 Business Days Additional: $2.95 Canada - U.S.P.S. Priority Mail First 2 Units: $29.95 Signature is required for delivery. Custom Tax's/Duties are not included.
6-10 Business Days Additional: $2.95 Canada - U.S.P.S. Priority Mail Express First 2 Units: $39.95 Signature is required for delivery. Custom Tax's/Duties are not included.
3-5 Business Days Additional: $3.95
Transit times are subject to holiday schedule service exceptions by the shipping provider. Please refer to the shipping providers website for details.
Shipments sent to the following address types require a USPS (Domestic) shipping method. Mail-forwarding addresses are accepted but may require additional verification for billing. The shipping courier or service type may be subject to further restrictions or exceptions due to the delivery location of the recipient. The shipping courier may be contacted for further details about shipping restrictions or exceptions for a particular delivery location.
Example for selecting an APO/FPO territory:
Mail-forwarding Addresses
Shipping Courier Exceptions
Once the order is shipped, a notification email containing the tracking number is provided, along with instructions on how to track the shipment directly online. All packages are shipped trackable and insured, however, a signature may be required for higher valued orders upon delivery. Shipping and holiday schedules, notices, and exceptions may vary based on the shipping courier. Please contact the shipping courier for further details. Tracking details may be limited when tracking an international shipment with the US Postal Service. Therefore, it is suggested to track the shipment with the local post office of the country for complete details and updates regarding the international shipment. The universal parcel tracking service below may also be used to track an international shipment. International tracking service for all shipments. Note: Please allow up to 24 hours to see tracking details or updates for your shipment, including the first scan. In some cases, the shipping company may not display tracking scans or updates online, but will still deliver the package within the expected delivery time. If the package is not delivered within the expected delivery time, please Request Order Assistance or Contact Support.
USPS: http://www.usps.com (Toll-Free US: 1-800-ASK-USPS)
FedEx: http://www.fedex.com (Toll-Free US: 1-800-GO-FEDEX)
International Shipment Tracking:
Universal Parcel Tracking:
All packages we ship are sent insured and trackable and are covered against loss or damage. Should a shipment be lost or damaged, an insurance claim will be filed by the merchant/shipper. Upon claim approval, a refund or a replacement shipment provided at no extra cost based on the customer's request. Shipping claims may take around 2-4 weeks for approval. Please be advised that we are not responsible for any lost or damaged shipments without prior claim approval from the shipping company. Refer to the Store Policy for further details. If the package is not delivered within 30 days from the shipping date, Report the issue to the support department to initiate a lost shipping claim. International shipments may take longer due to being held by customs, and sometimes without prior notice. Therefore, international customers should check with the local customs department in case the package is being held for pickup. If a package has not yet been received but the tracking details show it as being delivered, please follow these steps: If after following these steps, the package is still not received, please refer to the "Lost Shipments" section above for further instructions. If the package arrives opened, tampered with, or appears to be damaged due to mishandling by the shipping company, please follow these steps: If a package has been returned to the sender, it may be due to an incorrect address or the recipient being unavailable to sign for the package. In most cases, the shipping company will provide the specific reason on the tracking page. Once the returned "Returned to Sender" package has been delivered to the company, please allow 1-2 weeks for processing and reshipment. A notification email will be sent once the returned to sender shipment is processed by the order department and the order is placed on hold until further instruction is provided by the customer. A new order support ticket may be created online to request a reshipment on an order. Please see the Request Order Assistance section for details. Prior to requesting a reshipment, it is recommended to first verify the shipping address on file and that someone will be available at the address to sign for the delivery. Additional fees may be charged for reshipping an order.Lost Shipments:
Mis-Delivered Shipments:
Damaged Shipments:
Returned to Sender Shipments:
Need it right away? All items marked as Rush-Shipping generally ship the same business day* Processing times may vary based on the type or brand of the product. Please see details below. Processing time for the following brands may take around 2-4 weeks. For further information on how we process orders, please see the Order Support section. Due to the unexpected popularity of a particular item, an order may be temporarily delayed due to an item being on back-order. Generally, when an item is on back-order, the delay is likely nationwide with the manufacturer and other retailers. Should an item happen to fall on back-order, an email notification including an estimated availability date is sent to the customer. The estimated availability date is the date the item is expected to become available and for the order to begin processing as per the processing times advertised. However, the estimated availability date is not guaranteed and is subject to change at any time. Accordingly, back-ordered items may ship sooner or later than the estimated date provided. All back-orders are filled on a first-come-first-serve basis, and it is our priority to get your order to you as soon as possible. Back-ordered items are not billed until the back-ordered item becomes available. If there are multiple items in your order, the items which are available will ship immediately, and the back-ordered items will ship once they arrive via standard shipping at no extra shipping cost (for US customers only). Once an item becomes available, the account will be billed and the estimated shipping date will be posted to the Order Status page without any back-order notice. To check the current availability of an item before ordering, please Submit a Product Availability Request. COVID-19 NOTICE: Processing orders may experience delays at this time while some supplier operations are reduced or suspended temporarily. Your understanding is appreciated.
Shop Now Same-day Shipping Available
General Processing Times
Product Types
Frames Only
1-5 Business Days*
Frames & Lenses
1-5 Business Days*
Contact Lenses
1-5 Business Days*
Accessories
1-3 Business Days*
Special Order Brands
*Processing Details
Back-Orders