FREE SHIPPING when you spend over $89. Details
Find answers about Shipping and common questions & concerns of GoOptic.com customers related to optical, vision, ordering information and more.
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Current shipping methods, rates, transit times, and service information by territory; Domestic USA, Canada and International (All other countries).
Domestic/USA
U.S.P.S. First-Class Mail
Free for orders over $89.00
1-5 Business Days First 2 Units: $6.95 P.O. Box, APO/FPO, Alaska, Hawaii, Puerto Rico, Guam are allowed. Saturday delivery offered. Additional: $1.15 U.S.P.S. Priority Mail First 2 Units: $7.95 P.O. Box, APO/FPO, Alaska, Hawaii, Puerto Rico, Guam are allowed. Saturday delivery offered.
1-3 Business Days Additional: $0.95 FedEx Ground First 2 Units: $9.95 48 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery.
1-5 Business Days Additional: $1.95 FedEX Express Saver First 2 Units: $15.95 48 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery.
3 Business Days Additional: $3.95 FedEx 2nd-Day First 2 Units: $19.95 48 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery.
2 Business Days Additional: $4.30 U.S.P.S. Priority Express Mail First 2 Units: $29.95 P.O. Box, APO/FPO, Alaska, Hawaii, Puerto Rico, Guam are allowed. Saturday delivery offered.
1-2 Business Days Additional: $4.95 FedEx Next-Day First 2 Units: $32.00 48 states only (excluding AK,HI and PO Boxes). Saturday delivery unavailable. A signature is required for delivery.
1 Business Day Additional: $6.80
Canada Canada - U.S.P.S. First-Class Mail First 2 Units: $14.95 Signature is required for delivery. Custom Tax's/Duties are not included.
15-30 Business Days Additional: $2.95 Canada - U.S.P.S. Priority Mail First 2 Units: $29.95 Signature is required for delivery. Custom Tax's/Duties are not included.
6-10 Business Days Additional: $2.95 Canada - U.S.P.S. Priority Mail Express First 2 Units: $39.95 Signature is required for delivery. Custom Tax's/Duties are not included.
3-5 Business Days Additional: $3.95
International International - U.S.P.S. Priority Mail First 2 Units: $39.95 Signature is required for delivery. Custom Tax's/Duties are not included.
6-10 Business Days Additional: $8.45 International - U.S.P.S. Priority Express Mail First 2 Units: $49.95 Signature is required for delivery. Custom Tax's/Duties are not included.
3-5 Business Days Additional: $4.95
Transit times are subject to holiday schedule service exceptions by the shipping provider. Please refer to the shipping providers website for details.
All international packages shipped as D.D.U. "duties and taxes unpaid", and the VAT, duties and/or taxes are not predicted for your particular order. There can sometimes be an extra 1-5 day (estimated) delay due to import. For more information about your country's customs policies, please contact your local customs office or check their website. An invoice is not included inside of the box for international shipments.
We offer easy and affordable flat rate options for deliveries to international locations:
International International - U.S.P.S. Priority Mail First 2 Units: $39.95 Signature is required for delivery. Custom Tax's/Duties are not included.
6-10 Business Days Additional: $8.45 International - U.S.P.S. Priority Express Mail First 2 Units: $49.95 Signature is required for delivery. Custom Tax's/Duties are not included.
3-5 Business Days Additional: $4.95
Canada Canada - U.S.P.S. First-Class Mail First 2 Units: $14.95 Signature is required for delivery. Custom Tax's/Duties are not included.
15-30 Business Days Additional: $2.95 Canada - U.S.P.S. Priority Mail First 2 Units: $29.95 Signature is required for delivery. Custom Tax's/Duties are not included.
6-10 Business Days Additional: $2.95 Canada - U.S.P.S. Priority Mail Express First 2 Units: $39.95 Signature is required for delivery. Custom Tax's/Duties are not included.
3-5 Business Days Additional: $3.95
Transit times are subject to holiday schedule service exceptions by the shipping provider. Please refer to the shipping providers website for details.
Shipments to APO and FPO territories are shipped via US Postal Service.
The APO/FPO territory may be selected from the "City" dropdown box on the address form, as shown below.
Shipments that are going to P.O. Boxes, Military addresses, Alaska, Hawaii, Puerto Rico, Guam, or other non-consecutive states must use a U.S.P.S. (Domestic/USA) shipping method.
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Once your order is shipped, you will receive a notification email containing the tracking number for your order shipment, along with instructions on how to track the shipment directly online. All packages are shipped trackable and insured, however, a signature may be required for certain orders upon delivery.
NOTE: Please allow up to 24 hours to see information using your tracking number when tracking the shipment, including the first scan. In some cases, the shipping company may not display tracking scans or updates, but will still deliver the package within the expected delivery period. If there have been no tracking updates on your shipment after 7 business days after the ship date, please contact support for further assistance.
Shipping and holiday schedules, notices and exceptions may differ based on the shipping courier. If you have any questions about shipping services or tracking a shipment, the shipping courier company may be contacted below.
USPS: http://www.usps.com (Toll-Free US: 1-800-ASK-USPS)
FedEx: http://www.fedex.com (Toll-Free US: 1-800-GO-FEDEX)
Due to the unexpected popularity of a particular item, your order may be temporarily delayed due to an item being on back-order; however, we will process your order as soon as the item becomes available. Since we are authorized retailers, if an item is back-ordered with our company, the delay is most likely nationwide with the manufacturer and other stores may experience the same delay.
If an item is delayed due to a back-order, we will notify you via email, and update your order status with the estimated availability date. The expected availability date is only an estimate and can be changed based on the current product availability. Accordingly, back ordered items may ship sooner or later than the estimated date provided. We fill all back-orders on a first-come-first-serve basis, and it is our priority to get your order to you as soon as possible.
Note: If there are multiple items in your order, the items which are available will ship immediately, and the back-ordered items will ship once they arrive. You will only be charged shipping once if this occurs.
Orders placed after 12 PM EST will begin processing the following business day. There are different processing times for different products before we can ship them, please view the processing times table for details.
Product Types
Frames Only
1-5 Business Days
Frames + Lenses
1-5 Business Days
Contact Lenses
1-5 Business Days
Accessories
1-3 Business Days
Special Order Brands
Processing time for the following brands may take around 2-4 weeks.
Processing Notice:
If after tracking your shipment you suspect that the package may be lost, and has exceeded the timeframe which is usually expected for delivery, please first ensure that the package is not being held by the shipping courier for a required signature for delivery. In most cases, required signature services and information regarding failed delivery attempts will be displayed on the online tracking page on the shipping couriers' website.
If your package says it has been delivered and you have not received it, please contact support.
NOTE: For USPS shipments, please wait 7 days after the delivery date shown to submit an investigation request since the package may still arrive.
If your package is confirmed as lost with the shipping courier, we will go ahead and replace the order at no extra cost to you.
If the package arrives opened, tampered with or appears to be damaged due to mishandling by the shipping company, please hold on to the shipment for inspection and contact support immediately for further assistance. In many cases, the shipping company will need to verify the damage before approving a claim.
