Shipping Help

Current shipping methods, rates, transit times, and service information by territory; Domestic USA, Canada and International (All other countries).

Shipments sent to the following address types require a USPS (Domestic) shipping method.

• Post-Office Boxes
• Non-contiguous US territories:
  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • American Samoas
  • US Virgin Islands
  • Northern Mariana Islands
• Military addresses (APO/FPO)

Example for selecting an APO/FPO territory:

Mail-forwarding Addresses

Mail-forwarding addresses are accepted but may require additional verification for billing.

Shipping Courier Exceptions

The shipping courier or service type may be subject to further restrictions or exceptions due to the delivery location of the recipient. The shipping courier may be contacted for further details about shipping restrictions or exceptions for a particular delivery location.

Once the order is shipped, a notification email containing the tracking number is provided, along with instructions on how to track the shipment directly online. All packages are shipped trackable and insured, however, a signature may be required for higher valued orders upon delivery. Shipping and holiday schedules, notices, and exceptions may vary based on the shipping courier. Please contact the shipping courier for further details.

International Shipment Tracking:

Tracking details may be limited when tracking an international shipment with the US Postal Service. Therefore, it is suggested to track the shipment with the local post office of the country for complete details and updates regarding the international shipment. The universal parcel tracking service below may also be used to track an international shipment.

All packages we ship are sent insured and trackable and are covered against loss or damage. Should a shipment be lost or damaged, an insurance claim will be filed by the merchant/shipper. Upon claim approval, a refund or a replacement shipment provided at no extra cost based on the customer's request. Shipping claims may take around 2-4 weeks for approval. Please be advised that we are not responsible for any lost or damaged shipments without prior claim approval from the shipping company. Refer to the Store Policy for further details.

Lost Shipments:

If the package is not delivered within 30 days from the shipping date, Report the issue to the support department to initiate a lost shipping claim. International shipments may take longer due to being held by customs, and sometimes without prior notice. Therefore, international customers should check with the local customs department in case the package is being held for pickup.

Mis-Delivered Shipments:

If a package has not yet been received but the tracking details show it as being delivered, please follow these steps:

1. Confirm the shipping address provided in the order is correct. We are only responsible for the delivery of the shipment to the shipping address provided in the order.
2. Contact the postman who originally delivers the mail or the main local post office in the area to see if the shipment was potentially misplaced. This usually resolves the issue.
3. For businesses or multi-unit residences, please check with any front offices or personnel who receive mail on behalf of the residents. The package may be held for pickup. Additionally, video surveillance should be reviewed when available to ensure the package has not been stolen.

If after following these steps, the package is still not received, please refer to the "Lost Shipments" section above for further instructions.

Damaged Shipments:

If the package arrives opened, tampered with, or appears to be damaged due to mishandling by the shipping company, please follow these steps:

1. Take photos of the damaged box and merchandise.
2. Contact support to report the issue and include the photos for further review.
3. Hold the shipment until further instructions are provided by the support department. It may be necessary to keep possession of the shipment until the delivery agent physically reviews the condition of the shipment.

Returned to Sender Shipments:

If a package has been returned to the sender, it may be due to an incorrect address or the recipient being unavailable to sign for the package. In most cases, the shipping company will provide the specific reason on the tracking page. Once the returned "Returned to Sender" package has been delivered to the company, please allow 1-2 weeks for processing and reshipment. A notification email will be sent once the returned to sender shipment is processed by the order department and the order is placed on hold until further instruction is provided by the customer.

A new order support ticket may be created online to request a reshipment on an order. Please see the Request Order Assistance section for details. Prior to requesting a reshipment, it is recommended to first verify the shipping address on file and that someone will be available at the address to sign for the delivery. Additional fees may be charged for reshipping an order.

• Domestic USA: Re-shipped at no extra charge one time only via the standard shipping method. Further reshipments are billed at full cost.
• International: Re-shipped at 50% charge of the original shipping fee one time only. Further reshipments are billed at full cost.

General Processing Times

Processing times may vary based on the type or brand of the product. Please see details below.

Special Order Brands

Processing time for the following brands may take around 2-4 weeks.

*Processing Details

1. The processing time is in addition to the shipping transit times. Orders are shipped after processing.
2. Products available for "Rush Shipping" may vary based on the options available. See the product page for details.
3. Existing orders may check their Order Status for an estimated shipping date.
4. Orders are processed Monday to Friday, excluding major US holidays.
5. Orders placed after 12 PM EST are processed the following business day.
6. Processing times shown are estimates and may vary based on the current load or manufacturer availability.
7. The description of a product may also specify if an item may have a longer processing time than usual.
8. To check the current availability of an item before ordering using the Request Product Availability form. 
9. Product availability is subject to change at any time.
10. Orders on "Hold" are not considered processing.

For further information on how we process orders, please see the Order Support section.

Back-Orders

Due to the unexpected popularity of a particular item, an order may be temporarily delayed due to an item being on back-order. Generally, when an item is on back-order, the delay is likely nationwide with the manufacturer and other retailers.

Should an item happen to fall on back-order, an email notification including an estimated availability date is sent to the customer. The estimated availability date is the date the item is expected to become available and for the order to begin processing as per the processing times advertised. However, the estimated availability date is not guaranteed and is subject to change at any time. Accordingly, back-ordered items may ship sooner or later than the estimated date provided. All back-orders are filled on a first-come-first-serve basis, and it is our priority to get your order to you as soon as possible.

Back-ordered items are not billed until the back-ordered item becomes available. If there are multiple items in your order, the items which are available will ship immediately, and the back-ordered items will ship once they arrive via standard shipping at no extra shipping cost (for US customers only).  Once an item becomes available, the account will be billed and the estimated shipping date will be posted to the Order Status page without any back-order notice.

To check the current availability of an item before ordering, please Submit a Product Availability Request.